Sibilo CC on Demand |
|
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sibilo Contact Center on Demand |
Bronze |
Silver |
Gold |
| General Description | 1 vocal module |
2 modules | multichannel |
| Engine software |
|||
| Sibilo CC Smart Router - Routage intelligent des médias (ACD) | yes | yes | yes |
| Voice Modules |
|||
| Sibilo CC Inbound - Inbound Call Management |
Au choix | Les 2 ou 1 au choix +1 module Média | yes |
| Sibilo CC Outbound - Call Campaigns |
yes | ||
| Sibilo Studio |
- | yes | yes |
| Multimedia Modules | |||
| Sibilo CC Email - Email Management |
- | Au choix si 1 module Vocal | yes |
| Sibilo CC Web - Chat & Web Call Back Management | - | yes | |
| ManagementModules | |||
| Sibilo CC Agent - Agent Position Management | yes | yes | yes |
| Sibilo CC Supervisor - Supervision | yes | yes | yes |
| Sibilo CC Statistics - Statistics | yes | yes | yes |
| Sibilo CC Administation | yes | yes | yes |
| Business Tools |
|||
| CRM light | yes | yes | yes |
| Agenda | yes | yes | yes |
| In-house Directory |
yes | yes | yes |
| Speech Recognition & Synthesis |
|||
| Speech Synthesis | - | Option | Option |
| Speech Recognition |
- | Option | Option |
| CTI Connector |
|||
| CTI Link |
- | Option | Option |
| Services | |||
| Web Support 7/7 24/24 Training | oui | oui | oui |
Brochure & Screenshots
Download the Sibilo CC On Demand brochure
![]() |
![]() |
|









