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Sibilo CC on Demand

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With Sibilo CC on Demand, easily install a sophisticated Contact Center in your company for only 165 Euros/Agent! All you need is a telephone and an Internet connection.

 

Function

Sibilo CC on Demand is your integral Sibilo Contact Center On Demand solution. Still referred to as SaaS, Sibilo CC on Demand provides you with a web-hosted service on a pay as you go basis. With this marketing model, benefit from the most recent customer service technologies without the worries of implementing them.

 

Key Advantages

  • A scalable offering allows you to define the right number of positions to match your needs.
  • Easily configurable : in most cases, the contact center is set up in less than 48H
  • A reversible offering : allows you to switch to Sibilo Contact Center on-premise at any time.
  • No time commitment
  • No heavy technical or financial investment, with access to the most recent software releases
  • Easy to use : very limited training required
  • 24/7 Web support

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Get more information on these features in the Sibilo Contact Center product description. Same product, marketed in two different ways : On Demand and On-Premise.

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Sibilo CC On Demand packages


Three packages available to meet your needs : Bronze, Silver and Gold

 

 

 

Sibilo Contact Center on Demand

Bronze

Silver

Gold

       
General Description 1 vocal module
2 modules multichannel
       
Engine software
Sibilo CC Smart Router - Routage intelligent des médias (ACD) yes yes yes
 
Voice Modules
Sibilo CC Inbound - Inbound Call Management
Au choix Les 2 ou 1 au choix +1 module Média yes
Sibilo CC Outbound - Call Campaigns
yes
 Sibilo Studio
 -  yes  yes
 
Multimedia Modules
Sibilo CC Email - Email Management
- Au choix si 1 module Vocal yes
Sibilo CC Web - Chat & Web Call Back Management - yes
       
ManagementModules
Sibilo CC Agent - Agent Position Management yes yes yes
Sibilo CC Supervisor - Supervision yes yes yes
Sibilo CC Statistics - Statistics yes yes yes
Sibilo CC Administation yes yes yes
 
Business Tools
CRM light yes yes yes
Agenda yes yes yes
In-house Directory
yes yes yes
 
Speech Recognition & Synthesis
Speech Synthesis - Option Option
Speech Recognition
- Option Option
 
CTI Connector
CTI Link
- Option Option
 
Services
Web Support 7/7 24/24 Training oui oui oui

 

 

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Brochure & Screenshots

 

Download the Sibilo CC On Demand brochure

 

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Interface d'administration
Paramétrage du SVI
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Modèle de scénario vocal possible pour traitement des appels entrants