Equip your company with a powerful interactive voice response system to ensure modern, optimized contact handling 24/7, higher productivity and lower operating costs.

Function

Key advantages

• Flexibility : Sibilo Voice provides a wide range of parameter definition and configuration features to match up with your company’s needs
• It’s fast : Ultra-fast development and setup
• Accessibility : No special skills are required to create your voice portal
• Adaptability : Fully integrates in the Sibilo Contact Center and with your information system.
• Independent : Sibilo Voice is independent of existing telephone systems (PABX) and speech recognition and synthesis technology suppliers. Sibilo Voice is one of the rare solutions available today simultaneously supporting access to different engines from the same IVR.

Typical applications

Voice server for Inbound calls

• Automatic weather forecast broadcasting
• Bank portal : account history and balances
• Telecom operator Voice Messaging
• Automatic broadcasting of store hours
• Call routing with no queuing
• Routing

Voice server for Outbound calls

• Mail-order sales : customer alerts such as package shipped notification, sales specials
• Bank : bank balance threshold alert, transfer done, transaction notification
• Insurance : compensation file closed
• Weather alert
• On-site intervention triggering system
• Appointment confirmation

Brochure & Screenshots

Dowload the Sibilo Voice Brochure