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Sibilo Contact Center
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Product name
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Key features
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Software engine
Media routing |
Sibilo Smart Router |
Automatic Contact Distributor (ACD). Ensures smart distribution and routing of contacts based on media, agent skill sets and linguistic capabilities, etc.
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Voice Modules
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Sibilo CC Inbound
Inbound call management
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VXML voice server. Associated with speech synthesis and/or recognition modules, enables you to create voice services such as automatic weather forecast, bank account balances, telecom operator voice messaging, automatic broadcasting of flight, train, store time schedules, etc. |
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Sibilo CC Outbound
Call campaigns
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Telemarketing campaigns with automated call generation to prospects. 4modes : preview, progressive, predictive, power. Proposed with scripting tool. |
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Sibilo CC Studio
Development Tool
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Visual VXML Speech Scenario builder. Requires no special IT skills for voice portal development. |
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| Multimedia Modules |
Sibilo CC Email
Email management
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Emails are smartly routed to agents according to specific criteria. Enables creation and use of email models. Fully integrates in contact center. Web Call Back can be integrated in email.Emails are smartly routed to agents according to specific criteria. Enables creation and use of email models. Fully integrates in contact center. Web Call Back can be integrated in email. |
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| Sibilo CC Web |
Text chat management enables you to chat with your contacts, seamlessly integrated in your contact center.
Web Call Back : Enables customer call back by agent to avoid hold time and call costs.
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| Sibilo CC Fax |
Inbound faxes are managed optionally, associating attachments to an email. This option consists in integrating a fax gateway (fax server) associated with a messaging system. Outbound faxes are thus also handled.
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| Management Modules |
Sibilo CC Agent
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Customizable desktop enables agent to handle information from various media, access other applications, display statistics in real time, and more.
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Sibilo CC Supervisor
Real time activity supervision
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Enables real time monitoring by supervisor of platform agents, for example, for follow-up of telemarketing campaign progress, reporting, etc.
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| Sibilo CC Statistics |
Real time activity supervisionUser-definable display of platform activity statistics in real time or off-line. |
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| Sibilo CC Administation |
Dashboard enabling contact center configuration: alerts, agents, opening hours, etc. |
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| Business Tools |
Sibilo Contact Manager |
CRM light : Collects information concerning customers. Useful for company not equipped with CRM.
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Agenda : Enables agent to set up appointments for company members such as sales people.
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| In-house directory : In-house directory enables agent to transfer contacts to persons in different geographic locations. |
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| Speech synthesis & recognition |
Sibilo CC TTS
Speech synthesis management
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Provides speech synthesis capability with speech synthesis servers generating speech (audio) from text. With this technology, a computer artificially produces human speech from information supplied in text form. Requires an external engine. Sibilo CC integrates all of today’s major market solutions : Nuance, Loquendo, Acapela Group, etc. using the MRCP protocol.
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Sibilo CC ASR
Speech synthesis and recognition management
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Provides capability for speech synthesis and recognition. Coupled to a voice server, the person browsing a service “navigates” by voice instead of pressing buttons on his telephone. Sibilo Voice integrates all of today’s major market solutions : Nuance, Loquendo, Telisma, etc. using the MRCP protocol.
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| Integration with your information system |
Sibilo CTI
Computer Telephoy Integration
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Integrates computer applications with telephone. Sibilo Contact Center ensures seamless integration with the leading CRM tools available on the market, and with specific business applications. Full connectivity is ensured with the major market providers in CRM : Selligent, E-deal, Sage, Sales Force, SugarCRM, Pivotal, and with proprietary applications.
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| Telco Module |
Sibilo CC High-End |
Dedicated to operators and hosters, this module allows you to develop your own administration interface, maximize your Sibilo application security, and more, using the SOAP/XML protocol.
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Solutions