Name
Sibilo CC Inbound
Function
Equipped with a powerful voice server, your incoming telephone calls are handled quickly and effectively by Sibilo Contact Center.
This is more than simple routing by voice buttons to the right queues, this is true IVR providing 24/7 automated self-service.
In high traffic load conditions, your overflow calls can be handled in different ways using Call Back, messaging, transfer to other queues, transfer to other sites or to an outsourcer.
The voice server won’t challenge your telephone switchboard in any way, it will simply use it and complete it with enriching functions. What’s more, if you’re creating a call center, no need to invest in a switchboard or increase the capacity of your existing switchboard : the voice server will run on its own !
Key advantages
- Flexibility : Sibilo Voice provides a wide range of parameter definition and configuration features to match up with your company’s needs
- It’s fast : Ultra-fast development and setup
- Accessibility : No special skills are required to create your voice portal
- Adaptability : Fully integrates in the Sibilo Contact Center and with your information system.
- Independent : Sibilo Voice is independent of existing telephone systems and speech recognition and synthesis technology suppliers. Sibilo Voice is one of the rare solutions available today simultaneously supporting access to different engines from the same IVR.
In Self-service mode : Automatically broadcast the weather forecast, bank account balance, telecom operator voice box, flight time schedules, etc.
In Classic mode : Calls are routed to the appropriate queues according to customer choices.
Brochure
Download the Sibilo CC Inbound Brochure (Sibilo Voice)
Call campaign management
Launch ambitious telemarketing RAIDS on your contacts!
Name
Sibilo CC Outbound
Function
Designed for telemarketing campaigns, Sibilo CC outbound automatically
generates telephone calls to your prospective customers. Main uses
include surveys, mail order sales, lead generation, polls, debt
collection, satisfaction surveys, market research, prevention campaigns
....
Key features
A powerful Outgoing Call engine with 4 operating modes :
- Preview : the call is generated on Agent initiative
- Progressive : the call is generated by the call engine as soon as an agent is available
- Predictive : the call is generated on the basis of statistical
assumptions pointing to the future availability of an agent. Lost calls
(busy, no answer, fax machine) are not transmitted to the agent.
- Power : the call generates a voice message requesting a customer
action (press a button, say "Yes") if he wishes to be connected or not
with an agent.
Sibilo CC ScriptSibilo CC Outbound’s scripting tool provides agents with a working
guideline to walk them through their calls. With Sibilo CC Script,
qualify calls by supplying answers to questions defined by your
Supervisor. The answers are analyzed in real time to generate detailed
reporting.
The scripting tool is designed for supervisors and
no special IT skills are needed to use it. Its highly productive
features allow you to put a script on line in just a few minutes.
Brochure & Screenshots
Dowload the Sibilo CC Outbound Brochure
Voice User Interface Design
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Develop your speech scenario – no special programming skills needed |
FunctionSibilo Studio is a visual development tool which will allow you to
build VoiceXML scenarios (VXML builder). Compliant with the
requirements of standard VXML 2.1, its interface is more specifically
designed for call center platform supervisors. With Sibilo Studio, no
special software development skills are needed to create your voice
portals. The tool uses a Web browser interface (IE or Firefox).
Sibilo Studio is an option of the Sibilo Voice IVR and the vocal Inbound module of the Sibilo Contact Center package.
Brochure & Screenshots
Download the Sibilo Studio Brochure (included in Sibilo Voice brochure)
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