Sibilo Contact Manager

Build your company treasure!

Sibilo Contact Manager includes several tools : 

• CRM light
• Agenda
• In-house directory 

CRM light

The CRM light tool in your Sibilo Contact Center solution will allow you to store and utilize your customer data. This is particularly useful if your company is not equipped with a CRM tool.

Though not a full-feature CRM, this tool will allow you to modify and add functions for specific development purposes : change, add or delete fields, send email, print, etc.

With its open-source design, MySQL databases and PHP Web interface, data is easily exported to other systems.

Agenda

Using the Agenda tool, your agents easily set up appointments for your company’s sales people who are able to access their agenda, even if not assigned to the contact center. Each appointment can be validated by a supervisor. A click-to-call button allows your Agent to call your client or sales person directly.

In-house directory

Sibilo Contact Center’s in-house directory gives your agents access to the contact details of your entire company staff. Calls picked up on the agent platform can thus be directly transferred to your company staff.

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