DB Scape

VocaBase is a VoiceXML application management software that enables business users from enterprises and contact  centers to easily design, integrate, operate and maintain speech enabled automated customer service over the phone.  VocaBase is a product of DB Scape, a leading software and service provider for multichannel customer relationship.  DB Scape markets its solutions in Europe in the banking, insurance, retail, telecom, transportation, utilities, leisure industries as well as in the public administration sector. Its main references are Leroy Merlin, Axa and Atos Worldine.

www.vocabase.com  

DIXID

DIXID, usability and engineering firm specialised in human-machine interface, deals with the conception and rollout of customer contact solutions BtoB/BtoC on Sibilo Voice platform.
DIXID helps you from the functional analysis of your service in order to optimize the usage and therefore to satisfy and build end-users loyalty; thanks to a user-centered approach coupled with our double expertise in usability and development.
We guarantee the functional analysis rollout to Voice XML standards, using the functionalities of Sibilo Voice recognition and TTS.
Among our realizations: EDF (contract, billing, my account), Crédit Agricole, Caisse d'Epargne, 3000+, and so on. (BtoB/BtoC).
DIXID also positions itself on the graphic market (Web, RIA, Mobile, software, interactive screens, interactive terminal) and offers a range of services from usability expert evaluation to end-user tests.

www.dixid.com

Orange Business Services

Percall

Percall is specialized in ’cutting edge’ technical support, software development and the use of PLM solutions encompassing PTC. The Percall group establishes differentiated service offers, combining offshore and onshore services, flexibility, competivity and expertise.
Our idea is centred principally on innovation and continuous improvement with quality as a major key in customer satisfaction. Percall has been ISO 9001:2000, certified for its multilingual technical support center in Rabat, Morocco. Services :

• International and Multilingual Technical ’B2B’ support (Rabat).
• Helpdesk
• Hotline B2C: Hardware and software assistance on behalf of software publishers, manufacturers, and specialized retailers.
• Implementation of PLM solution
• Software development & Third Party Maintenance Resources : A production center in Morocco, which includes 60 multilingual engineers. Solution Centers in France (Vichy and Aurillac).

Main customers : Parametric Technology Corp. (PTC), Sun Microsystems, Microsoft, ParuVendu (Comareg), Médiapost, La Générale de Santé, App-line, Migros Genève, etc.
www.percall.fr
www.antiseche-auboutdufil.com

SoNear

SoNear is a specialist in Voice Recognition and Natural Speech implementation. From concept to specifications, SoNear covers the following areas :

• Voice Portal Ergonomics Audit
• Voice portal mockup
• Dialog specifications
• Voice Recognition implementation
• Voice Recognition tuning

www.sonear.com

Synolia

SYNOLIA has deep expertise in CRM and E-business solutions implementations.
E-business :  Web-sites creation around well known Businesshop solution (www.businesshop.com), SYNOLIA help its customers (today more than 200 customers) in their e-commerce BtoC /BtoB website implementation, private Sales, Auction sales...
Customer relationship Management : Specialized in CRM projects implementation, SYNOLIA is a recognized and certified partner for solutions like PIVOTAL CRM, SageCRM, SalesLogix and SugarCRM (first historical partner and main partner in France with more than 50 companies equiped). Synolia provides support and services to its customers for projects from 5 to 200 CRM seats.
For more information, call +33 4 27 70 53 70, send an e-mail to contact@synolia.com

www.synolia.com

Completel

Completel is a national operator offering all telecom services to the business market and to operators and ISPs. Completel has the largest alternative metropolitan fibre access network and the 3rd largest DSL network in France.
www.completel.fr

JetMultimedia

Jet Multimedia is a key player on the market of interactive online services in Europe, with offices in France, Spain, Italy, Morocco, Tunisia, Canada and Argentina. The enterprise markets mobile contents and interactive services in more than 60 countries world-wide.
Jet Multimedia is also a major provider of hosting and outsourcing services as well as professional ASP solutions to companies and administrations.
Founded in 1989, Jet Multimedia is listed on Euronext Paris since 1996, employs about 600 people and achieved around € 200 million consolidated revenues in 2004.

www.jetmultimedia.fr

E-DEAL développe une offre logicielle de Gestion de la Relation Client (GRC) globale et modulaire destinée aux entreprises du Mid-Market et aux Grands Comptes quelles que soient leur organisation (B2B, B2C), leurs implantations (multilingue et multidevises) ou le périmètre d’application (gestion des forces de vente, support client, campagnes marketing ou CRM mobile).
Pour la mise en œuvre de ses solutions, E-DEAL s’appuie sur un large réseau d’intégrateurs certifiés parmi lesquels Unilog groupe LogicaCMG, Umanis, Sopra, B&D...
Quelques références : Allen & Overy, Ag2r, Aig Vie, Arte, Casino, CCI Marseille, CCI Clermont-Ferrand, CCI Versailles, CIC Securities, Coloplast, Dernières Nouvelles d'Alsace, Laboratoires Pierre Fabre, Libération, Ministère du Transport et de l’Equipement, Natixis Securities, Nokia, Norauto, P&T Luxembourg, RATP, Stallergenes, TF1, Thomson, Toyota, UCPA...

www.e-deal.com 

Sage

The Sage Group is one of the leading software editor in the World. In France Sage counts more than 500 000 accountancy software users. Sage is also one of the leader on the CRM market with 11 000 customers and 80 000 users in France.
Sage softwares are sold in 28 countries worldwide, and are available in English, French, German, Spanish, Chinese...
Sage is editing well know products such as ACT! one of the best contact manager software (41 000 customers  - 2,7 Millions users Worldwide), Sage CRM and SageCRM.com an easy to use solution for sales force automation, support management and marketing campaign, and Sages Saleslogix which allow advanced customization for LAN, Web and Mobile devices.

www.sagecrm.fr  

Partenariat avec Synolia

Acapela Group

Acapela Group, a key player leaning upon 25 years of experience, gives a voice to all your products and services. In 25 languages and over 50 voices.
We invent voice solutions to give the say to content and enrich user interfaces in a natural and intuitive way based on our comprehensive technologies. ‘Voice’, the spokesperson of your brand, is the core of Acapela’s offer: customisable and flexible, it embraces the colours of your "audio charter".lutions to their customers. Telisma’s long-term commitment to industry-standard APIs ensures smooth and steady growth for its partners. 

www.acapela-group.com

Audiocodes

AudioCodes Ltd. (NASDAQ: AUDC) provides VoIP technology, Voice Network Products, and Value Added Applications to Service Providers, Enterprises, OEMs, Network Equipment Providers and System Integrators worldwide. AudioCodes provides a diverse range of flexible, comprehensive media gateway, and media processing enabling technologies based on VoIPerfect™  – AudioCodes’ underlying, best-of-breed, core media architecture. AudioCodes is a key player in the emerging best-of-breed, IMS based, VoIP market. AudioCodes Voice Network Products feature media gateway and media server platforms for packet-based applications in the converged, wireline, wireless, broadband access, cable, enhanced voice services, video, and Enterprise IP Telephony markets.

www.audiocodes.com  

IBM

Loquendo 

With over 30 years experience in speech technology, Loquendo is at the forefront of the global speech market. Loquendo TTS, Loquendo ASR, Loquendo Embedded Technologies, and Loquendo Speaker Identification and Verification are high-quality, high-performance technologies that guarantee systems integrators the best solutions in 23 languages with 55 voices. Loquendo voice technologies are also available on Loquendo MRCP, VoiceXML and CCXML platforms.
Loquendo provides a complete product line for navigation and handheld devices, desktop PCs and telephony servers, guaranteeing the same portfolio of languages and the same core engine in all these environments. Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the US, Spain, Germany and France, and a worldwide network of partners.

www.loquendo.com 

Microsoft

MySQL et Sun IForcePartner

Nuance

Orange R&D 

Telisma

Telisma is a leader in network speech recognition technology. The company’s software, teliSpeech, is a truly scalable, carrier-grade ASR solution. Open, flexible and robust, teliSpeech Recognizer enables telisma’s partners to provide simple, user-friendly, efficient and complete voice-enabled solutions at a low cost. Telisma has a fully indirect business model, partnering with the world’s premier vendors of computer telephony hardware and platforms, along with global and local brand-name integrators, to deliver superior solutions to their customers. Telisma’s long-term commitment to industry-standard APIs ensures smooth and steady growth for its partners.
www.telisma.com

VoiceXML Forum

The VoiceXML Forum is an industry organization formed to create and promote the Voice Extensible Markup Language (VoiceXML). With the backing and contributions of its diverse membership, including key industry leaders, the VoiceXML Forum has successfully driven market acceptance of VoiceXML through a wide array of speech-enabled applications. 

www.voicexml.org