App-line supports you in your project step-by-step when setting up your Sibilo system, with:

• Advice and project follow-up upstream : your specification is defined up to the moment your system is up and running, with subsequent upgrades.
• Snapshot audit of existing facilities : requirements specification, drafting of project specification
• Integration with third party products : CRM and/or help desk in coordination with our integrator partners
• Specific developments to create your voice service, for example
• Training on the Sibilo product range, VXML language, and others …
• Assistance and support, forms part of our standard supply for the overall Sibilo product range.

Maintenance

Two maintenance packages are available for our licensed products:

“Peace of mind” maintenance package

Working days, 9am to 6pm, telephone support, corrective updates and upgrades.

“Tranquility” maintenance Package

Peace of mind maintenance + remote administration, preventive maintenance, installation of updates. This level corresponds to a facilities management solution.
 

Service Extensions

Service time extensions are available for our Peace Of Mind and Tranquility maintenance packages; this can include an extended schedule of hours and extended schedule of days.

With our support structure, you benefit from our follow-up intranet to handle your requests. Each request is followed up and routed to the personnel best qualified to meet your needs.
 

Training

Your success is our success. With this in mind, App-line has developed a wide range of training programs around its solutions to make sure you get the most from our products.