Serving your citizens in the best possible way

Analysis

Government agencies aim at providing the best citizen-centric services available, with a constant focus on improving service performance. Citizen requests are handled quickly and efficiently by connecting the right person with the right information in real time.

App-line's answer

With Sibilo, productivity is enhanced while operating costs are lowered.

Multichannel systems allow government agencies to easily manage high volumes of incoming emails, telephone calls, chat and web information (chat+ Web Call Back). Self-service features allow the public to contact your agency at its convenience on a 24/7 basis with reduced operational costs. When Agent assistance is needed, calls are routed to the best informed agent resulting in a higher level of caller satisfaction. Intelligent routing, combined with Sibilo’s flexible structure (remote accessibility) enables agents in the field to form virtual contact platforms. In this way, agencies providing a particular service from different locations in France, or abroad, are easily connected together to ensure personalized customer service.