Analysis

In today’s ever-more competitive market, insurance companies are extending their offerings to include retirement plans, wealth management and other financial services to increase sales. With the new trend toward more competitive services in an increasingly complex market place, first-class service is becoming the primary determinant of success for companies with customers wishing to obtain information over the Internet. Insurance companies flourishing in this new environment are strategically investing in the new technologies designed to take care of their customers, meeting their needs with services ensuring the best possible customer experience.

App-line's answer

Sibilo Contact Center is helping leading banks and insurance companies to find and keep new customers, generate revenues and reduce costs while improving service performance.

App-line is working with companies in the banking and insurance sectors to transform their call centers into new generation Multichannel Contact Centers. New sales opportunities are being created through highly personalized service and potential customer tracking.